Expert voices
INTERVIEW WITH ANA SALAZAR. FRONT DESK AT CASTELLANA 141
31 Jul 2018
31 Jul 2018
After 22 years (that’s nothing!) on the front line, what would you say have been the main changes at Lexington over the years?
Well, from 1996 to today… So much has happened! We have gone from using a typewriter, an enormous switchboard, a fax machine that never stopped sending and receiving things all day and a tedious matrix printer to having all types of technologies that allow us to access systems and work instantly without even moving from your seat. In the nineties, the secretarial service was in great demand and every day we were secretaries and telephone operators for some 120 companies… crazy!
What is the most rewarding thing in your day-to-day work as a member of the Front Desk team?
The most rewarding thing is being able to help all our customers to respond to the demands they make of us and the team spirit and work we have on reception in order to be able to do this.
If you had to highlight one aspect that makes Lexington special or different, what would it be?
I would choose the customised service to every company and every customer. We always try to integrate ourselves into their business and offer the services that best meet their needs.
What service or feature do you think that Lexington should introduce or develop in the coming years to improve its competitive positioning in the market? I think that the trend nowadays is for each company or customer to manage the needs that arise at all times and Lexington must be very in touch with new technological advances that allow the customer to access the service they need at any time.
And finally, a rapid-fire round:
A country… Sweden
A film… Dinotopia
A saying… You can go anywhere, if only you walk long enough.
A perfect plan… A day with the family
A piece of advice… Be good to yourself.
A dream… To be happy!
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